Shipping and Return policy

Shipping & Return Policy – Roza Flowers

At Roza Flowers, we are committed to providing a seamless shopping experience with reliable delivery services and a customer-friendly return policy. Please review our policies below for more details.

Shipping Policy

Delivery Areas

We proudly offer flower delivery in Toronto and the Greater Toronto Area (GTA), ensuring fresh, high-quality blooms arrive at your doorstep.

Same-Day Delivery

  • Orders placed before 11:30 AM qualify for same-day delivery.
  • Orders placed after 11:30 AM will be delivered the following day.

Delivery Charges

  • Shipping fees vary based on location and delivery preferences.
  • Exact shipping costs are calculated at checkout for transparency.

Delivery Time Slots

  • Deliveries are made between 2:00 PM – 9:00 PM.
  • Please note that delivery times may be affected by traffic, weather conditions, or high-demand periods (e.g., Valentine's Day, Mother's Day).

Delivery Confirmation

  • Once your order has been delivered, you will receive a confirmation email or text message with delivery details.

Return Policy

Our Quality Guarantee

At Roza Flowers, we take pride in delivering fresh, premium-quality flowers. Your satisfaction is our top priority.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your flowers.
  • We will provide a replacement or issue a full refund.

Return Eligibility

  • Items must be unused, in the same condition, and returned in their original packaging.
  • Due to the perishable nature of flowers, returns must be initiated within 24 hours of delivery.

How to Request a Return

1️⃣ Contact our customer service team at 📧 rozaflowersgta@gmail.com.
2️⃣ Provide your order number and a brief description of the issue.
3️⃣ Our team will guide you through the return or refund process.

Refunds & Processing Time

  • Once we receive and inspect your return, we will notify you.
  • Approved refunds will be processed within 2-3 business days and issued to the original payment method.

Need Assistance?

For any further questions regarding our shipping or return policy, feel free to contact us. We are here to ensure your shopping experience with Roza Flowers is seamless and delightful.

📧 Email: rozaflowersgta@gmail.com

Thank you for choosing Roza Flowers – Toronto’s trusted flower delivery service! 🌸