Frequently Asked Questions (FAQ) – Roza Flowers

1. Do you offer delivery services?

Yes! We provide flower delivery services across Toronto & the Greater Toronto Area (GTA). Simply select your bouquet, enter the delivery address during checkout, and we’ll handle the rest.

2. Can I customize my order?

Absolutely! We understand that flowers are personal. You can customize your bouquet by selecting specific flowers, colors, or adding a personalized message. For custom orders, feel free to contact us!

3. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted and secure for your peace of mind.

Delivery & Shipping

4. Do you offer same-day delivery?

Yes! We offer same-day delivery for orders placed before 11:30 AM. Orders placed after this time will be delivered the following day.

5. What if I have specific delivery instructions?

During checkout, you can add special delivery instructions in the designated field. Our team will do their best to accommodate your request.

6. Do you offer international shipping?

Currently, we only deliver within Toronto and the GTA. However, we are working on expanding our services—stay tuned for updates!

Order & Satisfaction Guarantee

7. What if I'm not satisfied with my order?

Your satisfaction is our top priority. If you're not completely happy with your flowers, please contact our customer service team within 24 hours, and we’ll work to make it right.

8. Are your flowers fresh?

Yes! We source our flowers from trusted growers to ensure freshness, quality, and longevity. Each arrangement is carefully crafted to stay beautiful for as long as possible.

9. Can I cancel or modify my order?

You can cancel or modify your order within a certain time frame before the scheduled delivery. Please reach out to our customer service team as soon as possible for any changes.

Customer Support

10. How can I contact customer support?

For any questions, concerns, or assistance, you can reach us at:
📧 Email: rozaflowersgta@gmail.com

We’re here to help! 💐